Tokenpocket Wallet Customer Service Contact Information

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TokenPocket Customer Service Contact Information

TokenPocket is a non-custodial wallet. Your private keys are stored only on your device and will never be synchronized with TokenPocket servers.

TokenPocket provides functions including storage, flash exchange, transfer and receive of Tokens. Users can also play blockchain games and Decentralized Applications (DApp) directly within the wallet.

Specific Users may be required to complete identification verification before using certain services, in order to comply with relevant laws and regulations.

1. Email

You may contact us by email at if you have questions about our wallet or other services. We aim to respond to your emails within one working day.

We are committed to protecting your Personal Information and shall not be responsible for any loss of information incurred in this respect. We will notify you promptly should there be any occurrence of illegal access to your Personal Information.

As a decentralized solution, TokenPocket does not store Users’ Wallet Password (the password you set when creating or importing your wallet), Private Key, Mnemonic Words or Keystore in any way. You should take care of your device, back up your wallet,Imtoken or TP Wallet , and take responsibility for any risks, liabilities, losses and expenses arising from frauds, you losing your device or disclosing or forgetting your Wallet Password, Private Key, Mnemonic Words or keystore.

3.2 Token Transfer and Reception

You can transfer your Tokens from your TokenPocket wallet to another wallet or an exchange account by displaying the blockchain address of the other party. However, the actual transfer of Tokens happens on the blockchain system (instead of on TokenPocket) and cannot be reversed or cancelled.

3.3 Market Observation

TokenPocket provides market information captured from exchanges in the "Markets" column of your wallet. This information may not be up-to-date and does not represent the actual quotation of each Token.

2. Phone

TokenPocket is the world's leading multi-chain self-custodial wallet trusted by millions. It supports mainstream public chains and tokens including BTC, ETH, EOS, BP, DOGE, OPIC, Polygon, Arbitrum, HECO, Solana, Optimism, OKC, Klaytn and Fantom. It is easy and secure to use, and allows Users to fully control their crypto assets.

Users must take care of their devices and back up their Wallet Password, Private Key, Mnemonic Words and Keystore by themselves. If the device which holds these information is lost, stolen, disclosed or destroyed or the User forgets their Wallet Password, Private Key, or Mnemonic Words, TokenPocket can not help them recover their assets. Users will bear all the risks, liabilities and losses resulting from such incidents.

TP Global will assist the judicial authorities of countries and regions in accordance with relevant laws and policies to conduct a judicial investigation when requested. However, this does not mean that the judicial organs have jurisdiction over TokenPocket.

Users shall make investment decisions and hold or dispose of Tokens in a rational way and based on their own financial status and risk preferences. TokenPocket captures market information from exchanges and may not represent the latest or best quotation of Tokens. Tokens have high volatility compared with other financial assets and there are significant risks of losing your invested money. If you want to sell your Tokens, please contact the exchange directly for more information.

3. Live Chat

Tokenpocket Wallet provides users with a multi-chain self-custodial wallet experience and enables the importing of mainstream public chains such as BTC, ETH, BSC, TRON, DOGE, Polygon, Arbitrum, Solana, HECO, Klaytn, OKC, Fantom, Polkadot, Kusama, etc. Users can also easily add other public chains through the custom network interface.

In order to protect Users’ private keys, TokenPocket does not store the Wallet Password (the password that users set when creating or importing wallets), Private Key, Mnemonic Words and Keystore on our servers. Therefore, if a user changes to another device without backuping the Wallet Password, Private Key and Mnemonic Words, or the device is stolen or lost, TokenPocket is unable to restore the wallet or cancel transactions for the Users.

In the case of a dispute between a user and a third party, TokenPocket has the right to cooperate with the relevant judicial organs to investigate the matter and to disclose the relevant information. However, the judicial assistance that TokenPocket grants to a foreign governmental organ must be based on matters that are considered criminal cases by the laws of the Cayman Islands. For more information, please refer to the Judicial Assistance Policy of TokenPocket.

4. Twitter

If you have an issue with TokenPocket:Crypto&DeFi Wallet, you can always get in touch with the company through Twitter. With so many people using the platform, it is important for companies to listen to customers and respond to any issues. In some cases, the problem may have already been reported by other users so you will be able to learn from their experiences.

TokenPocket is a DeFi wallet that provides users with an easy and convenient way to manage their tokens and digital assets. Besides offering basic wallet functions, TokenPocket also includes features such as a built-in DApp store, a MultiSig wallet, and hardware wallet support to enhance security.

Users shall understand that the transfer of Tokens through TokenPocket is not guaranteed by the Company and that transactions on blockchain are irreversible. Users should take care of their devices and back up the TokenPocket App, Wallet Password, Mnemonic Words, Private Key, and Keystore. Moreover, TokenPocket cannot be responsible for any losses caused by the Users themselves (such as typing in wrong addresses for transactions).

TokenPocket is a DApp store that integrates decentralized applications and DeFi products. Its features include the DApp store, a built-in DApp browser, and a cross-chain swap feature that connects multiple DEX platforms. Users can also buy/sell cryptos with their bank cards directly through the TokenPocket “Buy” feature.